Refund policy

Refund Policy

Returns & Refunds

At Vibe Choose Shop, customer satisfaction is important to us. As a general policy, all sales are final, and we do not accept returns or provide refunds for change of mind, except where required by applicable law.

Defective, Damaged, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or you receive the wrong item, contact us within 7 days of receiving your order at support@vibechooseshop.com.

Please include:

Your order number.
A description of the issue.
Clear photos or videos showing the defect, damage, or incorrect item.

After reviewing your claim, if we confirm that the item is defective, damaged, or incorrect, we will provide a full refund to your original payment method or, where appropriate, send a replacement at no additional cost.

European Union Customers

If your order is delivered to a country within the European Union, you have the legal right to cancel your purchase within 14 days of receiving your order without giving any reason, in accordance with applicable EU consumer protection laws.

To exercise this right, you must notify us by emailing support@vibechooseshop.com before the 14-day cancellation period expires.

After notifying us, you must return the item within 14 days. The item must be:

Unused and in the same condition as received.
In its original packaging.
Complete with all accessories, manuals, and any promotional items included with the order.

Unless the return is due to our error or a defective product, the customer is responsible for the cost of returning the item.

Once we receive and inspect the returned item, we will process your refund within 14 days using the original payment method.

Please note that the EU right of withdrawal does not apply to certain products, including:

Personalized or custom-made items.
Sealed goods that are not suitable for return due to health or hygiene reasons if unsealed after delivery.
Perishable goods.
Digital content once downloading or streaming has begun with your prior consent.

Non-Refundable Situations

Except where required by law, refunds will not be issued for:

Change of mind (outside jurisdictions where a legal right of cancellation applies).
Incorrect size, color, or product selected by the customer.
Damage resulting from misuse, improper handling, or normal wear and tear.
Shipping delays caused by the carrier or circumstances beyond our control.

Refund Processing

Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take several business days for the funds to appear in your account.

If you have not received your refund within 15 business days after approval, please contact us at support@vibechooseshop.com.